Refund and Returns Policy

Refund and Returns Policy for Cryptoasicminer.com.

At Cryptoasicminer.com, we strive to provide a smooth and hassle-free return process for our customers. Please carefully review our updated return policy, which outlines the steps for returning items and important conditions regarding different products.

Refund

• Please send us a notification after you ship the item out and provide a tracking number. After we receive the item you returned and check out that the item is in good condition, we will replace or refund you. This will be issued in 14 business days.
• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@cryptoasicminer.com.

30-Day Money-Back Guarantee for Any Reason

Undamaged and unused product may be returned for a full refund for any reason within 30-days after receiving your items. Once the returned items arrives back in Crypto Asic Miner’s warehouse for inspection, the refund process will be begin. 

• Returns must include all accessories;
• Returned items must be in the same condition that you received it, unworn, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase;
• For non-quality related return, the buyer is responsible for the return shipping cost;
• For quality related return, Crypto Asic Miner will bear the return shipping cost;
• We don’t accept Used products return except it is the product problem or extremely product defects. 

Warranty Claims for Quality-Related Issues

• We have 1-year standard warranty for all Asic miner. 
• If you have a quality issue with the product, please contact us at info@cryptoasicminer.com to help diagnose the problem. If a product does not meet our high quality standard, we will issue you a replacement component or fix your original at no additional cost. Replacement components will only be sent after we have received your returned component or finished an inspection to determine the cause of the problems by product video. 
• Do-It-Yourself modifications, normal wear, and damaged due to gross negligence or abuse are not covered by the warranty.
• For light color variation, it is not considered quality problem.

How to Return an Item

• To start a return, you can contact us at info@cryptoasicminer.com. If your return is accepted and meet the free shipping return requirement, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
• For the return which the buyer need to pay the return shipping cost, please contact us by email to get the return address. Then let us know the tracking number after you ship the items.
• Your items must be in the original packaging. Or the refund and replacement would not be issued.  Items sent back to us without first requesting a return will not be accepted.

Return Shipping Cost

Please read carefully the condition below to see who need to pay the return shipping cost. If the conditions are not met for return or warranty, Surron for sale reserves the right to the exchange or refund.

Please note: To avoid malicious returns and save our labor costs and time. If the customer claimed the product defective and request return. Please provide product videos to us. At the same time, we will detect the cause of the failure after the product is returned to the warehouse. If it is man-made damage or return caused by improper use. We will charge consumers a return fee of 10%~20%, and the return shipping fee is borne by the consumer.

 Return Conditions

• All returns must include the original receipt or proof of purchase.
• The item must be in its original packaging along with all accessories, manuals, and documentation.
• If items are returned opened, damaged, or in non-resalable condition, they may be subject to a restocking fee or may be rejected.

Exchanges and Refunds

If you receive a defective or incorrect item, please contact us immediately for a prompt resolution. This may include an exchange or another appropriate action.

Refunds for approved returns will be processed via the original payment method (applicable for Wire transfer Via Bank Or Crypto Currency (Pay with Bitcoin | Ethereum | Bitcoin Cash |Litecoin )) once the returned item has been received and inspected by our team.

 Additional Information

• Return shipping costs are the responsibility of the customer, except in cases where the product is defective or if there has been a shipping error on our part.
• Keep a copy of your return shipment’s tracking number for your records to ensure accountability.

 Contact Us

For any questions or further information about our return policy, feel free to contact our customer service team at info@cryptoasicminer.com. We are here to assist and ensure a positive experience with Cryptoasicminer.com.

Thank you for choosing Cryptoasicminer.com! We appreciate your cooperation and understanding of our return policy to ensure a smooth and secure process for all.